Keragon subscriptions are generally not refundable, but we know one rule does not fit every situation, so we review each request individually.
When we can help
- Billing errors. If you were charged by mistake, for example a duplicate charge or a charge after you canceled, we correct it with a refund or account credit.
- Unused time. In some cases, we can offer a prorated refund based on the unused time left in your billing period.
Every request is reviewed by our billing team, and the outcome depends on your situation.
Request a review
If you have a valid case for a refund, contact support from the Get Help button or at support@keragon.com and we will help you out. To speed things up, include:
- The email on your Keragon account.
- The receipt or invoice number from the payment email, which you can also find under Invoices on your billing page.
- A short note on what happened and what you would like us to do.
Avoid future charges
To stop your next renewal, cancel before the date shown under Next estimated bill on your billing page. You keep access until the end of the period you already paid for. See Can I cancel my subscription at any time?