If a payment fails, your account is not canceled right away. Your workflows and agents keep running while our payment provider, Stripe, tries the charge again.
What happens after a failed payment
- Stripe retries the payment automatically up to 8 times over about 21 days.
- Your account stays active and your workflows and agents keep running during that time.
- If after 3 weeks the payment fails, your subscription is canceled. Your workflows and agents are unpublished and your account moves to the free tier. Your workflows are not deleted, see What happens to my workflows if my subscription expires or I cancel my subscription?
How to fix it
- Go to your billing page.
- In Payment details, click Edit and add a new card or update your current one.
- The next retry uses your updated card, so you do not need to do anything else.
Still failing?
If the payment still fails after the second retry, or your bank says the charge was blocked, contact our team at support@keragon.com or from the Get Help button. Include your account email and the date of the failed payment so we can look into it right away.