Overview
If you're receiving workflow error notifications every 12 hours, this indicates that a polling trigger in one of your published workflows is encountering issues and failing to execute properly.
Why Am I Getting These Notifications?
These recurring error notifications occur when:
- A published workflow contains a polling trigger that is experiencing failures
- The trigger encounters an unexpected issue during its scheduled execution
- The workflow continues to attempt execution every 12 hours, generating notifications each time it fails
Step-by-Step Troubleshooting
Step 1: Locate the Problematic Workflow
- Check the error notification email you received
- Navigate to the specific workflow mentioned in the error message
- Open the workflow to review its current status and configuration
Step 2: Determine if the Workflow is Active
For Unused Workflows:
- If this workflow is not currently being used in production but remains published, it will continue sending error notifications
-
Solution: Simply unpublish the workflow to stop the alerts
- The notifications should cease once the workflow is unpublished
For Active/Live Workflows:
- If this is a workflow currently in use, proceed to Step 3
Step 3: Verify Authentication Settings
For live workflows experiencing errors:
- Check all platform authentications used within the workflow
- Ensure all connected services have valid, current authentication credentials
- Look for any expired tokens or disconnected integrations
Step 4: Manual Troubleshooting
If authentication appears correct, try these additional troubleshooting steps:
-
Test the trigger manually
- Navigate to the workflow trigger settings
- Use the manual test feature to check if the trigger executes successfully
- Review any error messages that appear during manual testing
-
Reconnect OAuth2 Authentication (if applicable)
- If your trigger uses OAuth2 authentication, try disconnecting and reconnecting the authentication
- This can resolve issues with expired or corrupted authentication tokens
- Follow the reconnection process for your specific platform integration
When to Contact Support
If you have completed all the above steps and are still experiencing issues:
- All authentications are verified as correct
- Manual trigger testing continues to fail
- The workflow is essential for your operations
Please contact our support team at support@keragon.com with the following information:
- The specific workflow name and ID
- When did the errors start
- Steps you've already taken to troubleshoot
- Screenshots of any error messages or authentication screens
Our team will investigate the issue further and provide additional assistance.
Prevention Tips
To avoid future workflow error notifications:
- Regularly review and maintain your published workflows
- Unpublish workflows that are no longer needed
- Monitor authentication expiration dates for connected platforms
- Test workflows periodically to ensure continued functionality
- Keep integrations and connected services up to date