You can give Keragon support temporary access to your account so an Automation Expert can look at your workflow or agent directly, without asking you for screenshots. Access is removed automatically when the time you set runs out, and you can turn it off yourself at any point.
Turn on temporary access
- Click your name and organization at the bottom of the left sidebar and choose Settings.
- On the Profile tab, click Preferences.
- Under Temporary account access by support, switch on Allow temporary account access for support.
- Set the Duration to 7 days. That gives our team enough time to investigate.
- Click Save.
You can also go straight to app.keragon.com/settings/profile/preferences.
Let us know
Once access is on, mention it in your support ticket together with the link to the workflow or agent you need help with, so we can start right away.
Turn it off
Come back to the same page, switch off Allow temporary account access for support and click Save. Access ends immediately.