This page contains the setup guide and reference information for the 8x8 connector.
Prerequisites
Before connecting your 8x8 account, ensure that:
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You have an active 8x8 account with access to API key management.
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You can access the API Keys section in the 8x8 Admin Console.
Setup Guide
Follow these steps to connect your 8x8 account to Keragon:
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Log in to your 8x8 account at connect.8x8.com.
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Navigate to the API Keys section.
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Click on your Account ID — it will be automatically copied to your clipboard.
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Open app.keragon.com and navigate to the 8x8 connector setup.
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Paste your Account ID into the corresponding field.
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Return to the 8x8 interface and locate your API Key.
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Click the copy icon next to your API Key to copy it to your clipboard.
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Go back to Keragon and paste the API Key into the setup form.
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Click Save to complete the connection.
Need more help connecting?
Check the fully extended 8x8 connector setup guide for screenshots, detailed steps, and additional context.
Tip: Ensure that both the Account ID and API Key are accurate and up-to-date to avoid authentication issues.
Troubleshooting and Common Errors
| Error Message | Cause | Suggested Fix |
|---|---|---|
401 Unauthorized |
Invalid Account ID or API Key | Double-check that both credentials are correctly copied and current. |
403 Forbidden |
Insufficient permissions or expired key | Ensure the API key has the right access level and hasn't expired. |
Connection timeout |
Network issues or endpoint misconfiguration | Check internet connectivity and retry the operation. |
Invalid API credentials |
Wrong Account ID/API Key combination | Confirm both fields match your 8x8 configuration and try again. |
Limitations and Notes
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Only users with the right administrative privileges can generate and manage API keys.
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Ensure that the correct endpoint (
connect.8x8.com) is used when accessing API key settings.